Refund and Returns Policy

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Legendaryelectricbikes.com is committed to providing the best customer service in the Electric Bike industry. Our goal is to make your shopping experience as easygoing as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.

Legendaryelectricbikes.COM 30-DAY SATISFACTION GUARANTEE RETURN POLICY

Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.

  • You must notify us of your intent to return within 30 days of the delivery date.
  • Our return policy applies to cancellations made after an item has been physically shipped or refused at the time of delivery.
  • We will refund the product price minus any applicable fees and charges.
  • Original shipping charges are non-refundable.
  • Items with Non-Returnable Marks and FREE GIFTS cannot be returned.
  • You are responsible for any return shipping charges.
  • Refunds will be applied to the same payment method used when the original purchase was made.

THE FOLLOWING CANNOT BE RETURNED

  • Products that are eligible for parts under manufacturer warranty
  • Products that have had their original manufacturer packaging opened
  • Products that have been out of their original manufacturers’ packaging

It is the customer’s responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.

If a returned item gets damaged during the transportation, it is the customer’s responsibility to file the claim with the carrier. No refund can be issued in this case.

*EXCLUSIONS

legendaryelectricbikes.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under the “Returns” tab on the product page and below:

legendaryelectricbikes.COM RETURNS POLICY BY BRANDS

If you are not satisfied with your Rambo Bikes Product, you may return the UNUSED item within 30 days from order date for a refund or replacement.

To qualify for refund or replacement, unused products must be returned in their original packaging with all tags, stickers, and product accessories attached.

Return Process:

  • Contact at +1 (xxx) xxx – xxxx to obtain an RA number.
  • Provide us with your order information and reason for the return.
  • Returns must include the issued RA Number on the box and will not be accepted without this number.
  • Then return your Unused product, in its original box with all tags, accessories, manuals, stickers, and accessories within 30 days of the purchase date for an exchange or refund.
  • Non-defective returns will be charged a 20% restocking fee.
  • Returns without the complete original packaging will not be accepted.
    Shipping and handling is non-refundable except in the case of defective merchandise.
  • Shipping and insurance for returned merchandise must be pre-paid by the customer via UPS or FedEx.
  • Please allow 4-6 weeks from the date we receive the return for credit check. This refund will be less your original shipping fee as well as the 20% restocking fee.

SHIPPING CHARGES INCLUDED IN THE PURCHASE PRICE OF THE MERCHANDISE ARE NON-REFUNDABLE.

CUSTOMER IS RESPONSIBLE FOR RETURNING MERCHANDISE AT THEIR OWN EXPENSE IMPORTANT

15 day return window from the date you receive the scooter.

Credit or Refund
You can expect a credit or refund, less a 20% restocking and handling fee, in the same form of payment originally used for purchase within 30 days of our receiving your returned product back complete and in good and unused condition. You will be refunded the purchase price, EXCLUDING the shipping cost and a 20% restocking fee.

Cancelled Orders

Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 20% restocking fee will apply. 

Damaged or Defective Items
If you receive a damaged or defective item, contact our Customer Service Department within 3 days of delivery. Please be prepared to supply the order number and item number from your original confirmation e-mail, as well as your e-mail address and phone number. ELECTRIC WHEELS will make every reasonable effort to assist you by either providing replacement parts or technical assistance to solve the problem.

Returning an Item

Standard Return Shipping

  1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure a credit.

  2. Complete the return reason questionnaire and include it in the return package.

  3. Before sending your return shipment, please remove all extra labels from the outside of the package.

  4. Send the return package to the following address: 

    EWheels

    RETURNS DEPARTMENT

    750 E. Covey Lane, Suite 135

    Phoenix, AZ 85024

  5. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

  6. It is recommended that you use UPS whenever possible for your return. Retain the return Tracking Number to monitor delivery status.

  7. To receive a refund or credit, items must be returned within 10 days of original shipment date.

  8. Credit for gift returns will be issued to the original purchaser.

To contact our Customer Service Department, please email us.

Returning an Oversized Item
Items are considered to be oversized if they are heavier than 30 pounds. You will not be refunded shipping charges under any circumstances on Oversized Items that are returned . Please be aware that shipping charges can be quite expensive for Oversized Items. Follow these steps to return an Oversized Item:

  1. If you have assembled the product, dissemble it before shipment using the original protective packaging materials.

  2. Package the disassembled item(s) securely in original product packaging, whenever possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to insure a refund or credit.

  3. Complete the return reason questionnaire that was included with your packing slip. Remove the mailing label portion and include the remainder of the slip in the return package.

  4. Contact a Customer Service Specialist for instructions on arranging a freight delivery pickup for your items. Please have your customer ID number located on your packing list available when you call.

  5. You must be present at the location and time of pickup. All packaged item(s) must be at the front door for the freight driver.

  6. To receive a refund or credit, items must be returned within 15 days of original shipment date.

  7. Credit for gift returns will be issued to the original purchaser.

IMPORTANT If there is significant visible damage to the carton upon receipt, request that the driver note the damage and request a claim be filed with the carrier for damage. You should also immediately contact ELECTRIC WHEELS Customer Service representative.

REVI BIKES Return Policy allows you to return your electric bicycle within 7 days from the date of delivery for a refund or exchange. Please consult the warranty terms for deeper information on when a return is applicable.

Please contact support@legendaryelectricbikes.com or +1(xxx) xxx – xxxx when you have a refund request.

Ship-back Charge
If the unit was purchased under a free-shipping promotion there will not be refund for shipping fees however, the customer will bear the ship back expenses if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer.

If the return is accepted, REVI BIKES will issue a pre-paid shipping slip and schedule a pickup date, the shipping fees result of the return will be deducted from your total refund.

The returned unit must be in like-new condition, including all original packaging, accessories, and documentation, any missing components may be deducted from the total refund. Any shipping damage during the ship-back may incur in a deduction from the total refund.
Returned units are subject to a 20% inspection and restocking fee from the original purchase price.
Refund will be issued in an average time frame of 2 -3 weeks after we receive, inspect and process the returned unit.

Shipping

To return your product, you should get in contact with us first. We will advise return address.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Returns:
Big Toys USA will not accept unauthorized returns. If you need to return an item, please contact us prior to doing so. If conditions for the product return as stated below are met, we will issue you a return authorization number (RA #) that must be marked on your return package. With the exception of returns caused by our error, shipping costs for returned items will be buyer’s responsibility as well as the original shipping charge and a 10% restocking fee. No return will be accepted without invoice number or date of sale. To receive a refund or credit, returned items must be in original packaging, unused, in original condition and in transit back to Big Toys USA within 10 days of receiving the product. Items will be inspected prior to issuance of any refund or credit.
Damaged / Defective Items:
Big Toys USA will ship out free replacement parts if any shipping damage occurs or products arrive with missing/defective parts. Customers are responsible for the shipping charges of parts if they are not shipping within the 48 contiguous states. Customers are responsible for replacing these parts. Should the item be majorly damaged beyond warranty repair, Big Toys USA will offer a return for a full refund. If damage is not reported to us within 10 days of receiving the item, the shipping companies will not honor the damage claim and the customer will be responsible for the shipping charges.

Lost or Stolen Items: (Signature Service)
Big Toys USA is not responsible for any products lost or stolen after being left at a business or residence without the signature service purchased on the order. Fedex will not honor a claim without this service, which is why we offer this service for an additional fee when purchasing an item. 

Incorrect Product Specifications and/or Pictures:
Product specifications are provided to us by our manufacturers and may not always be correct. Products may also vary from the displayed picture, usually due to product improvements over time. Big Toys USA is not responsible for original or return shipping fee’s should the spec’s or picture be different than the actual item. Please contact us if you need to confirm anything specific about the item before placing your order.

Guarantee:
Big Toys USA products are guaranteed to be quality merchandise. Many products carry a Manufacturer’s warranty. Big Toys USA will pass this warranty on to the buyer. Buyer should notify Big Toys USA immediately upon discovery of any product defect. Defective items must be returned for replacement in accordance with our return policy and at buyer’s expense. We will replace all defective items that meet the return/replacement requirements, but will not accept any liability for loss or inconvenience caused by their use or failure. All warranties are voided if defect has been caused in whole or in part by improper installation, abuse or misuse. We reserve the right to withhold issuance of credit until returned defective part has been examined and tested. *Any used product offered by Big Toys USA (wheels, or any other parts) are not included in these policies unless otherwise noted.

RETURN & EXCHANGE PROCEDURE

1. All items if returned must be accompanied with buyer’s name and return reasons. Items returned without detailed information will be delayed in processing or be ignored.

2. If buyer had a wrong purchase or changed their mind please contact us within 30 days after the original transaction date. Products must be returned at buyer’s cost in 100% complete condition, including all components, original boxes, manuals, and other accessories provided by the manufacturer. If the packing has been lost or discarded, it is the customer’s responsibility to purchase bike appropriate packaging. DWMEIGI EBIKE reserves the right to refuse the package if the bike not returned in its original packaging or properly protected.

3. Original Freight costs are not refundable under any circumstances. For free shipping items the original shipping cost will also be deducted from the purchase amount.

4. The customer is responsible for the return shipping costs for a bike that is not damaged or defective

5. If item was received defective or was sent wrong, please contact us with photo evidence within 14 days of item received. The defective/wrong item may need to be returned to us and the replacement will be sent at our cost.

6. For batteries we will give 3 month replacement warranty from the date of original purchase under normal and non-commercial use. However, the defective battery must be returned to us at buyer’s cost and buyer is liable for the shipping cost for replacement battery. Warranty becomes void if the battery has been improperly charged, installed or misused in any way.

7. For 4 stroke engines we offer 3 month manufacture warranty. This warranty does not cover normal wear and tear, does not include the gears, clutch and electric components. All spare parts are readily available for purchase @ discounted price. All sales are final, no refunds or exchange accepted unless manufacture faults and/or functional damage is evident. Exchange of a ‘manufacturers fault’ defective item is to be claimed within 14 days of delivery along with photo evidence of faulty parts and detailed explanations. No returns will be accepted after stated time frame. Seller, at its sole discretion, will determine the eligibility of an item for return.

8. For electric Bike or eBike conversion kit, We offer one-year manufacture battery & motor replacement warranty. Please see this for our Electric Bike & Electric Conversion Kit Warranty.

9. If refund/exchange is required, a 20% restocking fee will apply to cover the labour costs of picking/repacking the order and returning it to the shelf. 10. Please choose carefully as we don’t honor change of mind. We will review this on a case-by-case basis and we hold the right to refuse a return if we deem to be unsatisfactory.

11.The bike’s odometer reading must show under 30 mi/ 50 km.

12.The bike must not have been customized unless explicitly approved by DWMEIGI.

If you want to return the electric bicycle without defective or damaged, we only accept return requests submitted within 30 days of delivery. Please contact customer service staff within 30 days. We will not accept return of bicycles without defective or damaged after 30 days. The ebike must have less than ten miles on the odometer, be free of any wear, dirt, dust, fragrance, or any other signs of use. And must be in the same packaging and condition that you receive it and must include all items that were inside the box (bike, charger, keys, kit, etc.).

We will charge 15% of the bicycle order as a processing fee, and you can only get a 85% refund of the total order price.

Purchased Products that have not yet shipped shall be subject to a 10% processing fee.

 

Return process (return application is only accepted by email, not by phone)

  1. Submit you return requestby mail. The email needs to include the order information, the reason for the return and the picture of the bike.
  2. You need to pack the bicycle according to our requirements, take pictures after packing and send them to us.
  3. After getting authorizationfrom the customer service staff, we will send you a prepaid label. You need to print our label and affix on the box.
  4. Your refund will be returned withinthree working daysafter our warehouse confirms receipt of the goods. Due to the reason of the bank, the refund time may be somewhat delayed.

If the product is returned without authorization from our customer service staff, it will be rejected and returned to you at your cost.

Non-returnable items include:

All the accessories

Special orders

Used products (except for extreme breakage/malfunction)

We promise that all electric bicycles received by our customers are brand new and we will never sell you any electric bicycles that are returned, refurbished or cleared from stock.

1.No returns after 14 days of receiving.

2.To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it. Box must be sealed and unopened.

3.If it is not the resonable return, Customer pays $150 shipping fee (this is with held from refund).

4. If the NAKTO ebike you bought do not have any quality problem , customer need to pay up to a 20-35% restocking fee depand the ebikes evaluation when it reach to the wearehouse  (this is withheld from refund)

5.But when you ebike has quality problem, we could help you to solve all problems. Also we have 1 year warranty service. 

6.A replacement of entire ebike could be happened within 30 days of receiving of the NAKTO E-bike while the product carries manufacturing defects and could not be fixed after a reasonable trial

7.In cases an entire replacement ebike be issued, the original ebike may have to be shipped back to the NAKTO E-BIKE facility for inspection/repairs before a new bike is sent out. Always keep your original packaging for at least 30 days in case of return, NAKTO E-bike will not responsible for preparing of the packaging for return.

8.All return must contact the original seller. If you bought from one of our online dealer ,Ebay, Amazon, Walmart store,please contact the store seller. 

 

To be eligible for a return, your item must be within 2-week period. You must keep the original packaging and must be repacked back into the original packaging when you send it back to us.Meanwhile, we promised that all the electric bikes our customers received are brand new, we will never sell any open-box, refurbished or clearance bikes to you, as well as batteries. So please note that all the returned bikes, customer need to pay up to a 20-35% restocking fee depand the ebikes evaluation when it reach to the wearehouse  and the shipping fee $150 (this is withheld from refund)

How to return

Contact our Customer Service to approve the return within 2 weeks. we have helpful suggestions if you are considering a return due to performance of the item, sizing, or for any other reason. Keep in mind that an exchange for an NAKTO product better suited to your needs is also possible. After the 2-week period expires, the product cannot be returned to NAKTO.

All returns must be repacked back into the original packaging when you send it back to us.

Once the Return Authorization is issued, we will provide you with a return shipping label and a date when the UPS will stop by to pick up the product.

Once your return is received, we will process refund in 10 working days. Your refund will be credited back to your original method of payment.

Once your refund has been processed, it will take 7 to 10 business days for your bank to process the credit and apply it to your account.

Notice: the customer must have written Return Merchandise Authorization (RMA) number from NAKTO. If a customer sends a return without it a refund will not be issued and the customer will have to pay shipping to get the item returned, or, sacrifice the item. 

Free Returns 30-Day At Home Trial

At Ecotric, we aim to provide every single customer with the perfect product at the best price, as well as the greatest shopping experience, we offer the industry’s first 30-Day At-Home Trial policy. This allows you to try the bike at home for 30 days and if you are not happy with your new Ecotric bike, you can return it for an exchange or a refund within 30 days after receiving the bike! Returns or exchanges are only allowed once within 30 natural days of receiving the purchased vehicle.If the return claim is valid the customer will receive a refund for the amount of the purchase price minus a repacking and restocking fee of 20%.

If you buy spare parts on our website, we will not accept the return. Please confirm that you buy the right spare parts.

Return Policy

To be eligible for a return, your item must be within 30-day period.You must keep the original packaging and the bike must be repacked back into the original packaging when you send it back to us. Meanwhile, we promised that all the electric bikes our customers received are brand new, we will never sell any open-box, refurbished or clearance bikes to you, as well as batteries. So please note that all the returned ebikes, as well as batteries, If the return claim is valid the customer will receive a refund for the amount of the purchase price minus a repacking and restocking fee of 20%. 

How to return

Contact our Customer Service Department at support@legendaryelectricbikes.com to approve the return within 30 days. we have helpful suggestions if you are considering a return due to performance of the item, sizing, or for any other reason. Keep in mind that an exchange for an Ecotric product better suited to your needs is also possible. After the 30-day period expires, the product cannot be returned to Ecotric. All returns must be repacked back into the original packaging when you send it back to us. Once the Return Authorization is issued, we will provide you with a prepaid return shipping label. Once your return is received, we will process refund in  2 -3 weeks. Your refund will be credited back to your original method of payment. Once your refund has been processed, it will take 7 to 10 business days for your bank to process the credit and apply it to your account. Notice: the customer must have written Return Merchandise Authorization (RMA) number from Ecotric. If a customer sends a return without it a refund will not be issued and the customer will have to pay shipping to get the item returned, or, sacrifice the item.

  1. Emojo Electric Bicycle Return Policy allows you to return your electric bicycle within 7 days from the date of delivery for a refund or exchange. Please consult the warranty terms for deeper information on when a return is applicable.
  2. Please request a Return and Exchange Authorization. (contact EMOJO Support for a REA form at info@emojobike.com ). Once the Return and Exchange Authorization is issued, we will email you an RAM number and return instructions. You must have the RAM number when shipping back returned electric bike.
  3. Ship-back charge:

         a. If the unit was purchased under a free-shipping promotion there will not be refund for shipping fees however, the customer will bear the ship back expenses if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer.

         b. If the return is accepted, Emojo will issue a pre paid shipping slip and schedule a pick up date, the shipping fees result of the return will be deducted from your total refund. 

  4. The returned unit must be in like-new condition, include all original packaging , accessories and documentation, any missing components may be deducted from the total refund . Any shipping damage during the ship-back may incur in a deduction from the total refund. 
  5. Returned units are subject to a 20% inspection and restocking fee from the original purchase price.
  6. Refund will be issued in an average time frame of 2 -3 weeks after we receive, inspect and process the returned unit.

Returns

Our policy lasts 30 days. If 30 days have gone by since your receipt, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

– Gift cards

– Downloadable software products

– Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

– Book with obvious signs of use

– CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

– Any item not in its original condition, is damaged or missing parts for reasons not due to our error

– Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to our warehouse address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refund

Jackery offers a 30-day money back guarantee for goods purchased directly from Jackery.com. We are confident that you will love your new Jackery product. However, if you are unsatisfied for any reason, simply let us know within 30 days. Once we receive the product and confirm the validity, we will refund the full purchase price.

To return an item, please contact us via phone number or email. 

In order to return your product under the 30-day return policy, please check that:
You have purchased the product directly from Jackery.com. You contact Jackery and begin the return process within 30 days from the original shipment date. The product is returned in the original packaging, with all materials included, in new or as-new condition, and be accompanied with a return authorization number.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 business days for a credit to appear on your credit card statement.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us.

Return & Refund Conditions

Please carefully read conditions below. If conditions are not met, Jackery reserves the right to refuse the exchange or refund. Please note that Jackery does not permit the return of or offer refunds for the following products:
Product that is custom configured or branded to your specifications.
Product purchased from a 3rd party retail partner.

How to Return an Item

To return an item you’ll need to obtain a Return Material Authorization (RMA) number. Jackery will not accept returns without prior authorization and an RMA number. You can get an RMA form by contacting us via telephone or email for assistance.

Process for Returning Produce

  1. Obtain a Return Merchandise Authorization (RMA) Number:
  2. All returns must have an RMA number for processing. Contact us for assistance.
  3. Write the RMA number on the shipping label on the outside of the package.
  4. RMA numbers should be clearly displayed on the return shipping label of any package being returned to Jackery. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.

Purchased but not shipped (Cancelation):

Your order will be issued as soon as possible after your purchase, so you will be charged a 5% processing fee.

Ebike has been delivered (Unused):

  • Within 14 days of receipt of your order, you may return the unused product(s).
  • To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it
  • Customers are responsible for return shipping costs.
  • And you will be charged up to 15% restocking fee. (this is withheld from refund)

Used products:

  • We do not offer returns in all products.

The customer must email us for a return authorization prior to sending any product back to Rattan. Or the refund will not be issued and the customer will have to pay the shipping to get the item returned, or, sacrifice the item.

If your approved return passes our inspection, you may receive an exchange or a refund. You can send the item to the address below:

500 S Etiwanda Ave, Ontario, CA 91761

Please send us a notification after you ship the item out and you need to provide a tracking number. Once we received the item you sent and check the item is in good condition, we will exchange or give you a refund. This will be issued in 2 days.

Late or missing refunds.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

Shipping Damage Claims

We are proud of our products, but we can’t control the shipment. In some extreme cases, the item you receive may be damaged during transportation, so you should check the item in good condition when receiving it. If the unfortunate thing really happens, please provide us with the Photo or video and contact us. Notice: we will not accept Shipping Damage Claims later than 14 days from receipt of products.

*Note, we DO NOT accept return of the bike. If you have any problem with the product, please contact us. Our dedicated customer support will be more than happy to assisting you. 

RETURN PROCEDURE

  • All return requests must be submitted in writing and sent to support@legendaryelectricbikes.com
  • If your return is approved you will receive an email from us with return instructions.
  • Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
  • We recommend taking a picture of the package and/or the item before shipping.
  • Ship the package. We will either provide you with a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
  • Please provide us with the tracking number.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.

QUESTIONS? EMAIL US: support@legendaryelectricbikes.com

CANCELLATIONS

All cancelled orders are subject to a 5% cancellation fee. This fee covers our costs from our credit card processing company and our administrative costs of handling your cancellation. Whenever we refund an order, we are not refunded our merchant card processing fees and it takes our team time to deal with your cancellation, which costs us money.

Please be careful before you place your order that you fully understand that the product is right for you, and that if there is any lead time associated with the product, as there is with built-to-order products for instance, that you are aware and ok with it. 

If your order has not been shipped yet, this is the only fee you will incur.

If your order has been shipped, the standard return procedure applies and more fees will apply like shipping costs and return shipping costs, and restocking fees if any. We do not charge restocking fees, we only pass them on from our supplier.

Refunds will only be issued to the original credit card or your financing account that you used when placing your order. We do not issue checks or cash refunds.

The only time we will waive this fee is if you request your order to be cancelled due to out of stock or extended lead time. However, if you choose to change your order to another product that’s in stock, we may reward you with either an additional discount of our choosing or an additional free gift. 

PRE-ORDERS

We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our supplier’s warehouse. 

If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.

If you can’t or don’t want to wait, you can choose an alternative product. At that point, we will either charge or refund you the difference, update your order, and ship out the alternative product.

If you don’t want an alternative product, you can cancel your order without any cancellation fee.

If you choose to accept the ETA and wait for your product, your order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.

If you choose to cancel your order after you have confirmed your pre-order, and it still hasn’t shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.

If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.

Thanks for your understanding.

QUESTIONS? EMAIL support@legendaryelectricbikes.com

DAMAGED MERCHANDISE

In the event of damage to your product in shipping, please contact support@legendaryelectricbikes.com to arrange for replacement and pick-up of the damaged product. Please refer to our Shipping Policy for more details.

EMAIL: support@legendaryelectricbikes.com

DEFECTIVE MERCHANDISE

Most of our products come with at least a 1-year manufacturer’s warranty. The warranty information can be found under the “Warranty” tab on a product page. Please let us know if you discover any manufacturer’s defects and we will help you get parts or replace the product at no additional cost.

EMAIL support@legendaryelectricbikes.com

PLEASE READ!

It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.

In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.

If we received the item damaged you may file a claim with your shipping company.

If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.

Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.

Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days, or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.

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